Cloud Infrastructure Specialist

1 month ago

Parramatta Park, Queensland, Australia Link Group Full time
About Link Group

At Link Group, we strive to deliver exceptional cloud technology services and solutions that cater to the evolving needs of our business and subsidiary entities. Our team of experts works closely with internal teams and technology partners to ensure seamless integration and timely resolution of incidents.

Job Overview

This role is responsible for taking on technical lead responsibilities in the delivery of cloud-based infrastructure projects aligned to the Technology Roadmap. The successful candidate will have a strong background in cloud design, implementation, and support, as well as experience in mission-critical financial services environments.

Key Accountabilities:
  • Evaluate, select, and manage cloud technical solutions to meet business requirements.
  • Drive initiatives for continuous improvement of IT infrastructure teams.
Operational Management:
  • Develop and support standard MUFG P&MS IT infrastructure to meet business requirements.
  • Work with various stakeholders to be a technical lead as required to own and manage the delivery of IT infrastructure projects as directed.
  • Develop & Deliver Azure cloud support of the various business units and projects across the MUFG PMS and subsidiaries as required.
  • Support cloud workloads in Azure and AWS.
  • Maintain and oversee technical support to assist in the resolution of Infrastructure-related incidents.
  • Represent the infrastructure team to be the technical escalation point for 3rd parties in the ongoing support and management of the IT infrastructure.
  • Drive the delivery of technical solutions for other IT infrastructure projects as required.
  • Oversee technical support for escalated Severity 1 and 2 issues as required.
  • Deliver technical support services to other project teams as required.
  • Deliver front-line Azure Network support to group-wide network infrastructure.
  • Deliver technical input into Crisis/Incident Management as required.
  • Ensure advice and input into the DRP, BCP, and annual audit process.
  • Respond and resolve service requests or incidents within SLAs and as soon as possible.
  • Escalate service requests or incidents to software and hardware vendors as required.
  • Ensure that the business priorities are communicated for all tasks under your management.
  • Formal Training and certification is required as agreed with the IT Manager to address any documented skill-gap areas.
Governance & Risk:
  • Ensure procedural and architecture documentation is maintained and updated accordingly.
  • Work on corrective actions and assist with audit as required.
  • Ensure audit and compliance protocols are reviewed and complied with.
  • Ensure all work adheres to appropriate change management, audit, and compliance protocols.
Experience & Personal Attributes:
  • Appropriate post-graduate Degree (or equivalent) in Computer Science/Information Technology.
  • 5 Years' experience in Cloud design, implementation, and support.
  • 5 Years' experience in a mission-critical financial services environment within a system administrator or architect role.
  • Azure Cloud experience.
  • Some AWS Experience desirable.
  • Demonstrated front-line network support expertise.
  • Exposure to Infrastructure Architecture principles and documentation.
  • Highly Professional approach and Customer Focused.
  • Ability to approach technical issues and problems in an analytical and solutions-focused manner.
  • Understanding and appreciation for a disciplined IT approach to incident, problem, and change management.
  • Work in a Transparent and Accountable manner.
  • Good organisational skills with the discipline to complete daily operational tasks accurately and consistently.
  • Take initiative on continuous improvement.
  • Excellent Verbal and written Communication Skills.
  • Ability to deal with busy, high-pressure situations.
  • Happy to work in a 24/7 support environment.
  • Self-starter with the ability to work autonomously and well within a team environment.

Salary: $120,000 - $180,000 per annum based on experience and qualifications.

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