IT Specialist

We are looking for an IT Specialist to join our team at First Focus, a leading Managed Service Provider in Australia. The ideal candidate will have a deep understanding of both Managed Services and the needs of mid-tier clients.

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• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME.
  
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments.
  
• Delivering the support of Azure Intra, Hyper-V and Citrix cloud infrastructure.
  
• Performing a wide variety of support across many technologies.
  
• Occasional project team work to deploy solutions for customers.
  
• Working with highly experienced solutions experts to maintain best practice environments.
  
• Advanced understanding of end user support and Active Directory.
  
• Comprehensive knowledge of Windows Server, Azure and Exchange.
  
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
  
• An understanding of ticketing systems and customer service principles.
  
• Great comms coupled with a genuine desire to understand your customers and help them.
  

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• A competitive package including salary, training and flexible arrangements.
  
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
  
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
  
• 'Never Stop Growing' is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications.
  
• Staff are encouraged to take advantage of our weekly internal training sessions and library.
  
• Opportunities for personal and professional development with our FastTrack mentor program.
  
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment.
  
• Option of a Tesla company car as part of your ongoing employment package.
  
• Regular social events and a great team culture.
  

We welcome applications from Neurodiverse candidates. We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.