Senior Customer Experience Manager
1 week ago
Job Summary
Customer Experience Team Leader RoleThis senior leadership position is responsible for overseeing the customer experience and ensuring it meets our high standards.
- Manage a team to deliver exceptional service and exceed customer expectations
- Develop and implement strategies to drive subscription growth and meet business objectives
- Oversee the accuracy of customer documentation and CRM systems
- Coordinate logistics and servicing to maintain a high-quality fleet
- Encourage customer engagement and brand advocacy through reviews and referrals
- Collaborate with cross-functional teams to ensure seamless operations
Key Requirements
Leadership and Customer Service Skills- Proven track record in leading teams and delivering outstanding customer experiences
- Excellent communication, problem-solving, and organisational skills
- Able to motivate and support team members to achieve business goals
- Strong attention to detail and ability to manage multiple tasks
- Proficient in using CRM systems and basic technology tools
Additional Information
Requires a valid Australian Driver's Licence
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