Senior Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000

Job Title: Senior Customer Experience Manager

\Main Responsibilities:\
  • \
  • Customer Onboarding & Activation: Develop comprehensive success plans and ensure customers achieve their goals within a specified timeframe.\
  • Customer Success Management: Lead quarterly check-ins, analyzing product usage to drive business outcomes and foster long-term relationships.\
  • Risk Management & Expansion: Identify potential risks, develop mitigation strategies, and drive growth opportunities through strategic renewals and expansions.\
  • Insight-Driven Decision Making: Translate customer feedback into actionable insights, informing product development and marketing strategies.\
  • Operational Excellence: Maintain accurate records, forecasts, and health checks to ensure seamless customer experiences.\
  • Strategic Relationship Building: Foster strong relationships with key stakeholders, including CMOs, founders, and marketers, through clear and effective communication.\
    • \
Requirements:\
  • \
  • A minimum of 2-4 years of experience in Customer Success or Account Management, preferably in B2B SaaS or related industries.\
  • Proven commercial acumen, including negotiation, forecasting, and data analysis skills.\
  • Strong understanding of branding and marketing principles, with the ability to apply them effectively.\
  • Data literacy and a curious mindset, with the ability to guide conversations using dashboards and analytics tools.\
  • Excellent written and verbal communication skills, with the ability to engage with diverse audiences.\
  • Familiarity with relevant tools and software, such as CRM systems, productivity suites, and project management platforms.\
    • \
About Us:\

We are a fast-growing startup recognized for our kind, ambitious, and generous team culture. We offer a unique opportunity to join a world-class organization and contribute to our mission-driven work.

\

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