Senior Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time US$66,000

We're seeking an experienced Customer Support Professional to join our dynamic team.

As a key member, you will play a vital role in delivering exceptional customer experiences and driving results. Your duties will include:

- Building strong relationships with customers, resolving issues promptly, and providing tailored support.

- Collaborating closely with customers to maximize the value of our services, offering expert guidance, and facilitating open communication.

- Working in tandem with senior management to ensure unparalleled customer satisfaction.

You will analyze interactions between clients and our business, optimize product support processes, and address customer complaints and requests effectively.

About You:

A successful candidate will possess 1-3 years of experience in customer-facing roles, demonstrate a passion for the music, entertainment, and events sectors, and showcase excellent communication skills, copywriting abilities, and task prioritization.

About the Opportunity:

In exchange for joining our innovative startup, you can expect:

- A collaborative, transparent, and friendly work environment

- An attractive employee share ownership program

- Proactive career development and open communication with senior leadership

This role offers boundless opportunities for growth and leadership within our movement towards the next generation of talent and labor facilitation.

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