Senior Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $95,000 - $105,000
Leadership Role in Customer Experience

We are seeking a strong and empathetic leader to guide our customer service team. As a key member of our leadership team, you will be responsible for running regular check-ins, managing workflow, and partnering with stakeholders to drive business growth.

In this role, you will work closely with senior leaders to identify opportunities for process improvement and greater efficiency. You will also act as the first point of contact for client escalations, requiring a calm and solutions-focused approach.

About This Opportunity
  • Lead a close-knit customer service team and foster a culture where staff feel empowered and supported.
  • Develop and implement processes to improve customer satisfaction and engagement.
  • Collaborate with stakeholders to identify opportunities for growth and development.
  • Provide coaching and mentoring to team members to help them achieve their full potential.
Required Skills and Qualifications
  • Strong leadership and communication skills.
  • Experience in stakeholder management and problem-solving.
  • Ability to create and implement effective processes.
  • Technical savvy, particularly with CRM systems and software.
  • Background in beauty, skincare, e-commerce or retail an advantage.
Benefits and Culture
  • Competitive salary and benefits package.
  • Quarterly skincare allowance and generous staff product benefits.
  • Hybrid working arrangement with parking available onsite.
  • Collaborative and social workplace with regular company events.
  • Ongoing training and development opportunities.
  • St Leonards location, close to public transport.
What We Offer

We offer a competitive salary and benefits package, as well as ongoing training and development opportunities. If you are looking for a challenging and rewarding role where you can combine people management with a genuine passion for customer experience, we would love to hear from you.

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