Senior Customer Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $129,464 - $142,665

**Job Overview**

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We are seeking an experienced professional to join our team as a Senior Experience Advisor.

This is a key role that will contribute to the delivery of exceptional customer experience across our organization. As a Senior Experience Advisor, you will be responsible for developing and implementing strategies to improve customer satisfaction and engagement.

The successful candidate will have a strong background in customer experience management, with expertise in designing and delivering qualitative and quantitative research projects. They will also have excellent communication skills, with the ability to clearly articulate complex information to stakeholders at all levels.

This is a challenging yet rewarding role that offers opportunities for growth and development. If you are passionate about customer experience and have the skills and expertise to deliver results, we would love to hear from you.

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  • Develop and implement strategies to improve customer satisfaction and engagement
  • Design and deliver qualitative and quantitative research projects
  • Communicate complex information to stakeholders at all levels
  • Collaborate with cross-functional teams to drive business outcomes

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • A degree in a relevant field (e.g., marketing, communications, psychology)
  • At least 3 years of experience in customer experience management or a related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

**Benefits**

We offer a competitive salary and benefits package, including:

  • A base salary starting at $129,464 plus superannuation
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment

**About Us**

We are a leading organization dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on people's lives, and we are committed to creating a workplace culture that is inclusive, diverse, and supportive.

**How to Apply**

If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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