Cluster Manager

1 month ago


Hobart, Tasmania, Australia Brand Collective Full time
Cluster Manager Job Description

At Brand Collective, we're seeking a highly skilled Cluster Manager to lead our Tasmanian region. As a key member of our team, you'll be responsible for driving sales, engaging your team, and delivering outstanding customer service.

Key Responsibilities:
  • Oversee the performance of 4 stores, providing guidance and support to your team and Store Managers.
  • Develop and implement tactical plans to drive sales and improve performance across sales, staff, stock, and systems.
  • Lead a culture of continuous improvement and innovation, recommending strategies to improve performance and drive growth.
  • Manage employee performance, ensuring staff are aware, supported, and trained to deliver on team budgets and KPIs.
  • Nurture the growth and development of your direct reports, creating a talent pipeline within our retail network.
  • Prepare monthly rosters, costed to achieve store budgets, and manage escalated store or customer complaints.
Requirements:
  • Previous Cluster Management experience in the retail space.
  • Proven track record of delivering results, driving sales, and engaging teams.
  • Expert knowledge of KPIs and performance management.
  • Ability to analyse data, act efficiently, and make calculated business decisions.
  • Interest in thinking 'outside the box' to improve and maintain a cutting-edge knowledge of our market.
  • Passion for customers and ability to organise and engage in internal and external eventing.
  • Good active listening skills, providing an inclusive and supportive environment for the team and peers.
  • Ability to think on your feet and move with a sense of urgency.
What We Offer:
  • Generous discounts for you and your family across Brand Collective's entire stable of brands.
  • Training and development opportunities to help you grow and succeed in your role.
  • Exclusive benefits platform, offering savings from leading retailers like Woolworths, Amazon, and Myer.
  • BC Wellness Hub, providing monthly wellbeing webinars, individual coaching, and access to mental health professionals.

We value diversity and inclusion in all forms, and hire based on capability and performance. If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter.


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