Administrative Assistant

5 days ago

Ringwood, Victoria, Australia Bupa Full time

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist/Administrator. As a key member of our support functions, you will play a vital role in ensuring the smooth operation of our administration tasks and providing an exceptional experience for our customers.

Key Responsibilities:

  • Coordinate all back-of-house administration requirements to ensure seamless day-to-day operations.
  • Provide exceptional customer service, greeting and welcoming customers, and supporting their journey throughout the centre.
  • Manage incoming customer queries, including phone calls and emails, and proactively resolve issues.
  • Maintain a well-presented reception and waiting area, ensuring a positive first impression for our customers.
  • Ensure accurate and timely dispatch of customer reports, including effective management of abnormal results.
  • Prepare and distribute necessary paperwork, including appointment packs, clinical files, and consent forms.
  • Manage results, including receiving, scanning, and uploading, and follow up with suppliers to ensure timely turnaround.
  • Process payments, invoices, and other financial transactions accurately and efficiently.
  • Organize and prioritize tasks to meet deadlines, ensuring a quick turnaround of documents.
  • Assist with bookings, appointments, and referrals, as required.
  • Perform administrative tasks, including data entry, filing, and stock management.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proven experience in a busy clinical environment, with a strong understanding of medical terminology.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in MS Office packages, including Word, Excel, and Outlook.
  • Previous leadership experience and people management skills, with the ability to motivate and support a team.
  • Customer service experience, with a focus on delivering exceptional service and ensuring customer satisfaction.

Why Bupa?

We are a health insurer and provider, committed to delivering high-quality healthcare services to our customers. As a Bupa employee, you will have access to a range of benefits, including:

  • 25 days' holiday, increasing through length of service, with the option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual performance-based bonus as part of the Staff Bonus Scheme.
  • Onsite gyms or local discounts, where available.
  • Various other benefits and online discounts.

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