Receptionist / Administrator

1 week ago

Ringwood, Australia Bupa Full time

Job Description:

Receptionist / Administrator

Bupa Clinic – Ringwood BH24 1EX

Permanent

£25,250 + Fantastic Benefits

Full time (40 Hours)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

You will coordinate all back of house administration requirements ensuring the smooth running of the administration tasks and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers

What you’ll do:

Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails Proactive in maintaining a well presented reception and waiting areas Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines Assist in bookings of mammograms and MSK referrals (where delivered at the centre) Post – collect, open, date stamp, distribute incoming post, and post outgoing post. Generate letters as required by the business. Monitor stocks and order goods when required.

What you’ll bring:

PC literate, excellent knowledge of MS office packages. Experience of working within a busy clinical environment Medical Secretary experience Some previous leadership experience and people management skills (desirable) Customer service experience and highly customer focussed. Excellent interpersonal, written and verbal communication skills. Excellent organisation and time management skills

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:

25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus as part of the Staff Bonus Scheme Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts

  • Receptionist

    3 months ago

    Ringwood, Australia Anderson & Associates Full time

    Position Description - Receptionist Title: Receptionist Reporting to: Office Manager *** - Frontline representative of the firm, including maintaining reception area and managing the phone system. - Provide support to Partners/Office Manager to facilitate the day to day administration functions to enable them to free up time to focus on helping clients...

  • Main College Receptionist

    3 months ago

    Ringwood, Australia Aquinas College Full time

    Home - Job Info - Education Support Employee **Role Description/Criteria** Aquinas College is looking to appoint a dynamic, suitably experienced applicant to the position of College Receptionist. This is a full time ongoing position. Aquinas College is an energetic and diverse community of over 200 educators, administrative, finance and property staff who...

  • Medical Receptionist Ringwood Casual

    3 months ago

    Ringwood, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Automotive Dealership Receptionist

    5 months ago

    Ringwood, Australia Automotive Talent Full time

    A great way to commence your automotive career - Volume dealership group with growth brands - A family business with a long history in their market **About the company** Situated in the eastern suburbs of Melbourne, our client boasts a fantastic dealership group with a long history. They are all about the customer experience and expect the same from their...

  • Medical Receptionist Ringwood Casual

    3 months ago

    Ringwood, Australia For Health Group Full time

    About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide. Together, we contribute to more than 7 million patient consultations...

  • Administrative Assistant

    5 days ago

    Ringwood, Victoria, Australia Bupa Full time

    Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Receptionist/Administrator. As a key member of our support functions, you will play a vital role in ensuring the smooth operation of our administration tasks and providing an exceptional experience for our customers.Key Responsibilities:Coordinate all...

  • Administrative Assistant

    7 days ago

    Ringwood, Victoria, Australia Bupa Full time

    Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Receptionist/ Administrator. As a key member of our support functions, you will play a vital role in ensuring the smooth operation of our administration tasks and providing an exceptional experience for our customers.Key Responsibilities:Coordinate all...

  • Receptionist Temp Assignment Part-time Hours

    3 months ago

    Ringwood East, Australia Robert Half Full time

    Join a highly renowned grammar school on a part-time, temporary assignment for 3 weeks. **The Company** Our client, a renowned grammar school based in Melbourne's eastern suburbs are looking for an experienced Receptionist to join their administration team on an annual leave cover temporary assignment. **The Role** During this 3-week assignment, you will...

  • Medical & Dental Assistants - Healthcarelink Support

    3 months ago

    Ringwood, Australia Healthcarelink Support Full time

    Our client is seeking a friendly and motivated Senior Medical Receptionist who can take on a 2IC function to the practice manager when needed to join this wonderful team.  This is a full time position that will be a rewarding experience with career growth if you want to take your next step in your career from Medical receptionist work.  We are looking for...

  • Patient Services Officer

    4 months ago

    Ringwood, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Your life’s best work! We have an exciting position for a Patient Services Officer (Medical Receptionist) to help support our centres in the Southeast; including Ringwood, Berwick,...

  • Medical Office Coordinator

    7 days ago

    Ringwood, Victoria, Australia Healthcarelink Support Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Medical Receptionist to join our team at Healthcarelink Support. As a key member of our administrative staff, you will provide exceptional support to our Practice Manager and contribute to the smooth operation of our busy GP clinic.Key ResponsibilitiesFront Desk Management: Manage the front...

  • Receptionist - Full Time

    3 months ago

    Ringwood, Australia Anderson & Associates Full time

    Frontline representative of the firm to meet the business’s needs by attending to client service and administrative requirements. Provide support to Partners/Office Manager to facilitate the day to day administration functions to enable them to free up time to focus on helping clients achieve their goals. **ADMINISTRATION RESPONSIBILITIES INCLUDE** -...