Enhance Customer Experience Specialist

1 week ago

Melbourne, Victoria, Australia beBeeOptical Full time $55,000 - $70,000

Unlock Your Potential as an Optical Assistant

We're shaping the future of eyecare and inspiring our customers to see the world in a new light.

  • Strive for excellence in every aspect of your work
  • Define ourselves through meaningful interactions with customers and colleagues

Dedicate your passion and commitment to delivering exceptional customer experiences daily.

You'll join our team as an Optical Assistant, making a difference in meeting customers' frame styling and eyecare needs.

  1. Access to our comprehensive training platform for ongoing development and communication
  2. A generous allowance for exclusive products and services
  3. A leadership team committed to your growth and engagement

To succeed, you'll need:

  • Customer Service: Previous retail or hospitality experience is essential
  • Optical Skills: While valuable, a willingness to learn and adapt is also important
  • Passion: Deliver amazing customer experiences, solve complex eyecare and eyewear needs, and achieve outstanding outcomes
  • Energy: Adapt to change, lead by example with positivity and a proactive attitude
  • Effectiveness: Manage time and operational requirements while maintaining exceptional customer service
  • Problem Solving: Utilize critical thinking and product/optics knowledge to resolve customer vision problems
  • Teamwork: Build strong relationships with colleagues, management, optometrists, and support office staff
  • Drive: Achieve results through excellent customer service and a customer-centric approach
  • Flexibility: Availability to work across weekends as needed

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