Enhance Customer Experience

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $77,000

Job Overview

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We are seeking a talented professional to join our team as a Customer Liaison Advisor. This role plays a vital part in creating and delivering exceptional customer experiences.

The successful candidate will be the subject matter expert for all customer inquiries and questions regarding automotive purchases of vehicles from various manufacturers.

The primary goal of this position is to enhance the customer experience and increase brand loyalty by proactively promoting products and services from initial vehicle reveal through purchase.

Key Responsibilities:

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  • Provide support from initial vehicle reveal through customer reservation to purchase, including troubleshooting technical difficulties in the eCommerce process and answering questions related to dealership information, brochure fulfillment, test drive appointment scheduling, incentive certificate verification, vehicle information, and updating opt out/privacy preferences.">
  • Explain services and special promotions to customers, adhering to all guidelines and regulations.">
  • Document every customer interaction, including follow-up requirements and resolutions or outcomes.">
  • Meet specified targets related to program metrics, as set by management.">
  • Participate in projects, duties, and other tasks assigned by management and supervisors.">
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Requirements:

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  • A high school diploma or equivalent is required.">
  • Tertiary qualification or relative studies, such as law, are preferred.">
  • 2 years of experience in a customer service role or legal administration role, either in a contact center, law firm, or PR/Sales field, is desired.">
  • Communicates both verbally and in written correspondence to an above-average standard.">
  • Proven experience in bespoke customer and business correspondence.">
  • Knowledge of the automotive industry is beneficial.">
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What We Offer:

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  • An annual salary package of $70,000 + 11% superannuation.">
  • Professional development assistance.">
  • Employee mentoring program.">
  • Referral program.">
  • Maternity leave.">
  • Parental leave.">
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About Us:

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Our company has been established since 2000 and operates contact centers globally, providing frictionless customer experiences to clients.

Our values form the core of our organization, and we strive to live by them every day.

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