Customer Success Manager

2 weeks ago


Georges Hall, New South Wales, Australia Recruitment Room Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Recruitment Room. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our ecommerce clients, providing them with exceptional service and support to ensure their success.

Key Responsibilities
  • Take ownership of relationships with our Enterprise clients and lead their program strategy in a consultative and data-driven fashion.
  • Work closely with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for us.
  • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices.
  • Lead and present at client meetings, both in-person and over video conference.
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies.
  • Contribute to the continued development and improvement of the Customer experience.
Requirements
  • Previous customer service experience in the ecomm space is a MUST, highly preferred from a SaaS environment.
  • Ability to thrive in a dynamic, fast-paced startup environment.
  • Superb written and verbal communication skills.
  • Quick learner.
  • Flexible, embraces change and new responsibilities.
  • Excellent computer skills and tech savvy.
  • Service-oriented, passionate about providing top-notch service to our clients.
  • Detail-oriented, capable of handling multiple responsibilities at once.
  • Positive attitude, empathy, and high energy.
About Us

We are a leader in business intelligence for e-commerce, with a culture built on innovation, creativity, and speed. We foster an environment where great ideas can flourish, and we are expanding our team to pursue an ambitious vision.



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