Customer Banking Specialist Relief

6 days ago

Georges River Council, Australia eFinancialCareers Ltd. Full time
Customer Banking Specialist Relief - Sydney South Area

Commonwealth Bank of Australia, Hurstville, Australia

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Full Time Roster (38 hours per week):

Travel will be required for this role.

The successful applicant will join our relief team and support the Sydney South Area.

Deliver exceptional customer experiences

As the public face of eFinancialCareers Ltd., the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

Key Responsibilities

As the Customer Banking Specialist Relief based out of our Hurstville Branch, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Requirements

We're interested in hearing from people who have:

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
  • Excellent communication skills & the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with eFinancialCareers Ltd. and improving the financial wellbeing and lives of our customers.

What's Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.

With us, you'll help customers make the right financial decisions and achieve their dreams.

We're committed to diversity and inclusion

At eFinancialCareers Ltd., we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across eFinancialCareers Ltd.

We're an equal opportunities employer

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