AWS Operations Analyst

4 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly analytical and process-oriented individual to join our AWS RI Operations Team. As an Operations Analyst, you will be responsible for creating and processing Reservation Product transaction requests, ensuring accuracy and meeting strict SLAs.

Key Responsibilities
  • Process and audit Reservation Product transactions, adhering to Legal, Security, and Compliance requirements.
  • Act as an escalation point for Reservation Product requests and issues.
  • Investigate data discrepancies, identify root causes, and propose solutions.
  • Communicate effectively across all related channels to ensure transparency of process.
  • Retrieve and evaluate data using Excel and other data management/BI systems.
About the Team

The AWS Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. Our team interacts with leading companies and believes that world-class support is critical to customer success.

What We Offer

At AWS, we value diverse experiences and encourage candidates from all backgrounds to apply. We offer a culture of inclusion, ongoing learning experiences, and career-advancing resources to help you develop into a better-rounded professional. We strive for flexibility as part of our working culture, ensuring work-life harmony.

Requirements
  • Bachelor's Degree with 2+ years of relevant professional experience.
  • Experience working a queue of requests and meeting SLAs, navigating a knowledge base, and following Standard Operating Procedures (SOP).
  • Proficient in Excel, including Pivot Tables and VLookups.
Preferred Qualifications
  • Ability to communicate effectively in Korean, both verbally and in writing.
  • Functional experience using quantitative, analytical, and organizational skills.
  • Existing knowledge of AWS Reservation Products and tooling.
  • Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations.

  • AWS Data Centre Operations Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    This is a Data Centre Operations role with Amazon (AWS) in AU, where you'll work with a leading company to deliver high standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for customers.As a Data Centre Technician in Sydney, you'll be the senior resolver for your support team, troubleshooting and solving...

  • AWS Incident Response Engineer

    1 month ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    About the RoleThis is a Support Engineer, AWS Incident Response role with Amazon (AWS), one of the leading companies in AU right now. The team is continuing to grow rapidly, and this is the chance to join right as the company takes off.About the TeamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global...

  • AWS Incident Response Support Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    About the RoleThis is a Support Engineer, AWS Incident Response position with Amazon (AWS), a leading company in the AU region. The team is responsible for designing, planning, delivering, and operating all AWS global infrastructure. As a Support Engineer, you will be part of a diverse team of software, hardware, and network engineers, supply chain...

  • Software Development Graduate

    3 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    This is a Software Development Graduate (AWS) role with one of the leading companies in AU right now, Amazon (AWS), with an amazing team. They are continuing to grow rapidly. This is the chance to be part of a team that is taking off.More About the Role at Amazon (AWS)**ROLE DETAILS**Amazon is looking for passionate Graduate Software Development Engineers...

  • AWS Incident Response Support Engineer, Cloud Infrastructure Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    This is a challenging role with Amazon (AWS) that involves working on the design, planning, delivery, and operation of all AWS global infrastructure. As a Support Engineer on the TechOps team, your mission is to reduce the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high-visibility...

  • Software Development Graduate

    1 week ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the Role at Amazon Web Services (AWS)Amazon Web Services (AWS) is seeking passionate Graduate Software Development Engineers (SDEs) to join our team. As a Graduate Software Development Engineer at AWS, you will work on the A to Z of problems, at scale, for real customers. You will be part of a group of engineers that values diversity and collaboration...

  • Senior Financial Analyst, AWS ANZ

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Senior Financial AnalystWe are seeking a highly skilled Senior Financial Analyst to join our team at AWS Australia & New Zealand. As a key member of our finance team, you will play a critical role in supporting our fast-growing Commercial Sales Organization.Key ResponsibilitiesDevelop and implement financial models to drive business decisionsPartner with...

  • Operations Analyst, AFX

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Operations Analyst to join our AWS RI Operations Team. As an Operations Analyst, you will be responsible for processing and auditing Reservation Product transactions, ensuring compliance with Legal, Security, and Compliance requirements.Key ResponsibilitiesProcess and audit Reservation...

  • AWS Operations Lead

    3 weeks ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the role at Pyramid Global Technologies: AWS Operations LeadDevelop and maintain AWS Admin skills.Utilize AWS support experience to drive operational excellence.Hands-on experience with EC2 and ECS instances is required.Familiarity with AWS CloudFront and understanding of AWS clusters is essential.Experience with bastion/orch and monitoring...

  • Data Center IT Support Engineer, Data Centre Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    This is a challenging role for a Data Center IT Support Engineer, Data Centre Operations Specialist with one of the leading companies in the region, Amazon (AWS). The company is continuing to grow rapidly, and this is the chance to join right as the team expands.More About the Role at Amazon (AWS)## KEY RESPONSIBILITIESAs a Cloud Infrastructure Support...

  • Data Center IT Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    This is a Data Center IT Support Engineer role with Amazon (AWS) in Sydney, where you'll work on the design, planning, delivery, and operation of all AWS global infrastructure. You'll be part of a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Your key...

  • AWS Technical Operations Specialist

    7 days ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the role at Pyramid Global TechnologiesAWS Technical Expertise RequiredWe are seeking an AWS Technical Operations Specialist to lead our team in delivering high-quality AWS solutions.AWS Administration SkillsAWS Support ExperienceHands-on experience with EC2 and ECS instancesKnowledge of AWS CloudFront and AWS ClustersExperience with monitoring...

  • Cloud Solutions Architect

    3 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    This is a challenging role at Amazon (AWS) for a Graduate Solutions Architect to design and implement cutting-edge cloud infrastructures and applications. The AWS Solutions Architect team is a dynamic, collaborative group that partners with customers to deliver innovative solutions. As a diverse and inclusive organization, we're passionate about empowering...

  • Software Development Graduate Position

    4 weeks ago

    Sydney, New South Wales, Australia Amazon (AWS) Full time

    This is a Software Development Graduate role with Amazon (AWS), a leading company in AU, offering a unique work environment where you'll work on challenging problems at scale for real customers.**About the Role at Amazon (AWS)**Amazon is seeking passionate Graduate Software Development Engineers (SDEs) to join our team. We offer a collaborative work...

  • AWS Operations Lead

    4 weeks ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the JobWe are seeking an experienced AWS Support Specialist to join our team at Pyramid Global Technologies.Key ResponsibilitiesAdminister and manage AWS infrastructure, ensuring optimal performance and security.Provide technical support and guidance to internal teams and customers on AWS-related issues.Collaborate with cross-functional teams to design...

  • Data Center Rack Operations Technician

    1 week ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    This role at Amazon Web Services (AWS) involves the processing and facilitation of large scale legacy Data Center equipment through a liquidation process ensuring targeted equipment is ready for removal.Team members will work in a collaborative environment processing large volumes of customer data to ensure all data is sanitized and properly managed.The...

  • AWS Operations Specialist

    6 days ago

    Sydney, New South Wales, Australia Amazon Full time

    About the Job: We are seeking a skilled AWS Operations Specialist to join our team. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced environment. This is a unique opportunity to work with a global leader in cloud computing and be part of a team that drives innovation and...

  • AWS Cloud Operations Lead

    1 month ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the JobWe are seeking a highly skilled AWS Support Engineer to join our team at Pyramid Global Technologies. As an AWS Support Engineer, you will be responsible for providing technical support and guidance to our customers on AWS-related issues.Key ResponsibilitiesAdminister and manage AWS services, including EC2, ECS, and CloudFront.Provide technical...

  • AWS Cloud Operations Specialist

    2 days ago

    Sydney, New South Wales, Australia Amazon Full time

    About UsAt Amazon, we pioneer cloud computing and never stop innovating. As the world's most comprehensive and broadly adopted cloud platform, we power businesses of all sizes with our robust suite of products and services.Our TeamAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and...

  • AWS Cloud Specialist

    1 week ago

    Sydney, New South Wales, Australia HiTech Group Full time

    About the Role:HiTech Group is seeking an AWS Cloud Specialist to work across data platforms built on AWS native technologies. The successful candidate will be responsible for managing an AWS-native data platform using core AWS technologies and collaborating with Data Engineers to ensure platform fitness.Key Responsibilities:Enable functionality for data...