Business Development Manager

1 week ago


Melbourne, Victoria, Australia Zendesk Full time
Drive Revenue Growth with Zendesk

We're accelerating our ambition to power exceptional service for every person on the planet. As a Business Development Manager, you'll be a key contributor in growing our Small and Medium Business (SMB) account base.

About the Role:

  • Develop strategies to acquire new customers and expand existing accounts to drive top-line revenue growth.
  • Nurture customer relationships to ensure high satisfaction and retention levels.
  • Identify opportunities to cross-sell additional products and services to optimize account revenue and profitability.
  • Utilize data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Align Zendesk products with customers' business objectives to ensure customer satisfaction and product expansion.
  • Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
  • Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
  • Collaborate with internal teams to enhance sales strategies and streamline sales execution.

About You:

  • BA/BS degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.

Compensation Package: Estimated annual salary $120,000 - $180,000 depending on experience and location. Benefits include a hybrid work arrangement, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development.



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