Dedicated Customer Experience Specialist
2 weeks ago
Customer Service Representative
Job SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. The successful candidate will be passionate about delivering exceptional customer experiences, providing tailored solutions to meet customer needs, and working collaboratively as part of a dynamic sales environment.
About the RoleDeliver high-quality customer service to all customers, providing an exceptional in-store experience.
Identify customer needs and provide customised product and service recommendations to enhance their telecommunications experience.
Maintain product knowledge and stay up-to-date with the latest technology, devices, and services.
Contribute to a target-driven sales environment, collaborating with team members to achieve sales KPIs.
Participate in continuous training to enhance skills and support career growth.
Team performance-related commission, guaranteed for the first two months.
Discounts on Telstra services.
Ongoing training and development opportunities.
A supportive and inclusive work environment.
You must be able to build strong relationships with customers and colleagues alike.
You should have experience in a customer-facing role and be comfortable working in a fast-paced retail environment.
You will be eager to learn and grow within the role, with a hunger to develop new skills and take on new challenges.
You will be able to communicate effectively with customers and colleagues, both verbally and in writing.
We value diversity and inclusion, actively seeking individuals from various backgrounds, ethnicities, genders, and abilities to join our team. We offer flexible working arrangements and welcome applications from those who require adjustments to participate equitably in the recruitment process.
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