Banking Relationship Specialist

3 days ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

About Us

Bendigo Bank is a financial institution with a strong focus on community and customer relationships. We offer a wide range of banking products and services to our customers, including transactions accounts, insurance, term deposits, and credit cards.

Job Description:

We are seeking an experienced Banking Relationship Officer to join our team at Mt Evelyn branch. The successful candidate will provide excellent customer service and build strong relationships with new and existing customers, exploring their financial needs and providing relevant solutions. This role involves working in a fast-paced environment, adapting to changing customer needs and technologies, and staying up-to-date with industry developments.

Key Responsibilities:

  • Meet customer end-to-end banking needs across transaction activities, exploring needs and circumstances, and providing consumer lending and other financial solutions relevant to their lifestyle.
  • Demonstrate a high level of ownership based on building strong relationships with new and existing customers and the wider community.
  • Actively engage customers to explore the best products and services to suit their needs.
  • Educate and support customers with their digital literacy and online banking needs.

Requirements:

  • Demonstrated ability to achieve sales results through solutions that truly meet customer needs.
  • Ability to effectively communicate with new and existing customers face-to-face and over the phone.
  • The ability to quickly learn new systems and processes.
  • A high level of banking product knowledge, including transactions accounts, insurance, term deposits, and credit cards.
  • Experience in consumer lending and the banking and finance industry - a plus but not essential.

Estimated Salary: $65,000 - $80,000 per annum, depending on experience. Part-time position, 46 hours per fortnight, with a roster including Wednesday, Thursday, and Friday afternoons.



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