Customer Service Expertise Specialist

4 hours ago

Maroochydore, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Job Title: Customer Service Expertise Specialist

We are looking for a highly skilled and enthusiastic Customer Service Expertise Specialist to join our dynamic team. In this exciting role, you will be responsible for delivering exceptional customer service experiences in a fast-paced inbound/outbound contact centre environment.

  • Key Responsibilities:
  • Provide top-notch customer service, resolving customer queries with professionalism and efficiency.
  • Become an expert in government programs and processes, providing comprehensive information to customers.
  • Maintain a positive, empathetic, and professional approach in every interaction.
  • Mastery of complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
  • Accurately capture customer details and log interactions in our intuitive CRM system.

About the Role:

  • This is a fantastic opportunity to work with a global business that combines human expertise with technology to deliver exceptional results.
  • You will be part of a high-performing team that values collaboration, innovation, and continuous learning.
  • The successful candidate will have excellent communication and interpersonal skills, strong problem-solving and critical thinking abilities, and a commitment to delivering impressive customer service experiences.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking abilities.
  • Commitment to delivering impressive customer service experiences.
  • Flexible and adaptable to changing priorities in a fast-paced environment.
  • Computer proficiency and a willingness to develop further.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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