Customer Service Representative

6 days ago

Hobart, Tasmania, Australia Australia Post Full time

Role Overview:



As a Customer Service Representative with Australia Post, you will play a vital role in providing exceptional service to our customers. You will be the face of our organization, helping millions of people connect and build community resilience.



We are seeking a friendly, enthusiastic, and reliable individual who is ready to put the customer at the center of everything they do. With a strong focus on customer satisfaction, you will be empowered to make a difference in the community by delivering outstanding service.



About the Opportunity:




  • You will work as part of a close-knit team to provide exceptional service to our customers, helping them with their mail lodgements and other needs.
  • You will be responsible for managing high-value transactions accurately, including handling and processing cash, cheques, credit cards, and EFTPOS.
  • You will promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities.
  • You will assist customers with identity services transactions, including Australian Passport Interviews.
  • You will be required to perform a range of administrative duties, such as stocktaking and record maintenance.


Requirements:




  • You must have experience in customer service and/or cash handling.
  • You must be fit to lift up to 16kgs of mail regularly and stand for your shift.


Benefits:



We offer a competitive salary package, with an estimated $33.66 per hour increasing to $35.98 per hour after 3 months, plus 12% Superannuation. You will also receive extensive training on commencement, from Monday to Saturday, 8:45am-5:06pm, initial 5 weeks, part-time.



In addition, you will enjoy a mix of both scheduled and unscheduled shifts, Monday to Saturday, between 8:45 a.m. and 5:06 p.m., with penalty rates applying for Saturday.



About Us:



Australia Post is committed to delivering for the environment, our communities, our customers, and our people. We believe in investing in our employees for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety.



We are proud to be an inclusive workplace for people from all walks of life, including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+, and Refugees. We are one of the largest organizations in Australia to successfully achieve Disability Confident Recruiter status.


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