Monitoring and Alarm Response Professional

15 hours ago

Sydney, New South Wales, Australia beBeeSecurity Full time $72,000 - $82,000

As a Monitoring and Alarm Response Professional, you will play a vital role in ensuring the safety and security of our clients.

About the Role

This is an exciting opportunity to work in a fast-paced environment that requires calmness, attention to detail, and professionalism. You will be responsible for managing multiple high-priority alarm events and interacting with clients, emergency services, and security patrols.

Key Responsibilities
  • Work effectively in a dynamic control room setting, prioritizing tasks and maintaining composure under pressure.
  • Demonstrate strong communication and computer skills, utilizing technology to facilitate seamless interactions.
  • Manage simultaneous alarm events and client inquiries, providing timely and accurate responses.
  • Collaborate with various stakeholders, including emergency services and security personnel, to ensure efficient response times.
  • Adhere to a rotating 24/7 roster, working onsite with minimal opportunities for remote work.

The ideal candidate possesses experience in customer-facing roles or call centres, seeking a transition into an office-based environment. They must hold or obtain relevant certifications, such as the NSW1E Security License, and undergo a background check.

What We Offer
  • An excellent work-life balance with generous time off.
  • Five weeks of annual leave and opportunities for overtime compensation.
  • A chance to work with a leading industry expert.
  • Access to employee assistance programs and recognition initiatives.

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