Monitoring Services Representative

5 days ago

Sydney, New South Wales, Australia Johnson Controls Full time

**Job Details**

ADT Security has a reputation as one of Australia's most trusted home and business security companies with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.

ADT Security is part of Johnson Controls and we are global diversified technology and multiindustrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and nextgeneration transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all our stakeholders through a strategic focus on our buildings and energy growth platforms.

**This shift is an afternoon shift - Monday to Friday 12pm - 8pm based in Rydalmere NSW.**

**The role**

Working alongside a large Customer Service team, you will receive inbound calls and respond to customer's alarm events quickly and efficiently and take appropriate actions in response to these.
- Respond to all alarm events and answer incoming calls regarding the customers' alarms quickly and efficiently
- Answer all incoming calls promptly and effectively in an efficient and professional manner
- Document all calls and actions taken into MASTERMIND ensuring that all updates and amendments are accurate.
- Assist customers where possible, without transferring
- Follow through and take ownership on all queries where possible
- Follow assistant shift manager and shift managers instructions
- Work unsupervised and maintain professionalism

**What we look for**:

- Previous experience as in a fast-paced high volume Customer Service environment
- Highly developed communication skills, team player and passion for customer service
- Excellent writing skills with the ability to prepare a wide variety of communication materials for internal and external audiences.
- Ability to handle pressure and execute multiple tasks simultaneously

If this sounds like you, APPLY NOW

**_JCI's Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands._

  • Monitoring Services Representative

    3 days ago

    Sydney, New South Wales, Australia Johnson Controls Full time

    ADT Security has a reputation as one of Australia's most trusted home and business security companies with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.ADT Security is part of Johnson Controls and we are global diversified technology and multiindustrial...

  • Broker Monitoring

    5 days ago

    Sydney, New South Wales, Australia Rea Group Full time

    Join our collaborative Mortgage Choice team to continually improve, develop and evolve so that the business and combined broker group delivers the highest quality of advice to support customers through their property journey- Permanent role based in Melbourne or SydneyWe're REAWith bold and ambitious goals,- REA Groupis changing the way the world experiences...

  • IOS Monitoring

    1 week ago

    Sydney, New South Wales, Australia Tata Consultancy Services Full time

    1 week ago Be among the first 25 applicantsDirect message the job poster from Tata Consultancy ServicesExtensive experience hiring for diverse technical and functional roles, including all emerging technologies Proven track record in vendor…About the Company: Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to...

  • Water And Corrosion Sampling

    2 days ago

    Sydney, New South Wales, Australia Independent Monitoring Consultants Full time

    New South Wales based (out of Sydney)- Team Environment- Environmental IndustryIndependent Monitoring Consultants Pty Ltd is a well established, fully Australian owned water and environmental monitoring consultancy, with a national and international presence. This growing company has an outstanding opportunity for a service representative to work in the...

  • Water And Corrosion Sampling

    4 days ago

    Sydney, New South Wales, Australia Independent Monitoring Consultants Full time

    North Sydney based- Team Environment- Environmental IndustryIndependent Monitoring Consultants Pty Ltd is a well-established, fully Australian owned water and environmental monitoring consultancy, with a national and international presence. This growing company has an outstanding opportunity for a service representative to work in the Sydney region.-...

  • Patient Monitor Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job DescriptionWe have a permanent position in Sydney for a Customer Care Representative to join our cardiovascular customer care team.This role is to provide remote home monitoring support to patients with implanted cardiac devices, coordinating patient care follow up relating to remote home monitoring within internal teams and the patients primary care...

  • Condition Monitoring Technician

    14 hours ago

    Sydney, New South Wales, Australia Australian Laboratory Services Full time

    Full-time, ongoing role- Industry leader with global presence- Career development opportunities to build on your current skillsetALS Asset Care is Australia's largest supplier of asset reliability and integrity services. We love that we contribute to a bigger picture; with our services and solutions assisting our clients to run safe and reliable operations,...

  • Beverage Service Representative

    4 days ago

    Sydney, New South Wales, Australia beBeeResponsibility Full time $45,000 - $75,000

    Job Title: Beverage Service RepresentativeWe are seeking a highly skilled and customer-focused professional to join our team as a Beverage Service Representative.Responsible for selling and dispensing beverages, including liquor from the bar, food and gaming areas in a responsible manner.Communicate warmly, friendly, respectfully and effectively with guests,...

  • Customer Service Representative

    3 days ago

    Sydney, New South Wales, Australia Com Full time

    **The Role**: Due to rapid growth and expansion we are looking for a customer service representative to step into the business on a permanent full time basis and provide customer support, scheduling and liaising to help us scale and deliver the highest quality products and service to our diverse customer base. As a representative you will play a critical...

  • Security Gatehouse/ Monitoring Services Officer

    5 days ago

    Sydney, New South Wales, Australia Ktp Security Pty Ltd Full time

    _**About KTP Security**_KTP Security (KTP) offers a range of security manpower. Over a short period of time has gained a reputation as a company that delivers a quality service specifically designed to meet client needs and expectations. Our business strategy is based on a philosophy of 'old fashioned service' and an open and honest dialogue with our...