Customer Relationship Expert

2 weeks ago


Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time
About the Role

As a Customer Advisor with Bendigo and Adelaide Bank, you will be the face of our branch and business. You will use your knowledge and expertise to help customers with transactions, educate them on our online platforms and tools, and recommend our products and services to help them achieve their financial goals.

Key Responsibilities
  • Provide exceptional customer service and support to meet customers' needs
  • Assist customers with transactions, including account management and banking services
  • Educate customers on our online platforms and tools to enhance their banking experience
  • Raise awareness about our bank's products and services to help customers achieve their financial goals
  • Foster strong relationships with the community to support our customers and give back to the community
Requirements
  • Demonstrated ability to work in a fast-paced environment with multiple priorities
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues
  • Strong knowledge of our bank's products and services, as well as financial literacy to provide effective advice to customers
  • Ability to work independently and collaboratively as part of a team to achieve business goals
What We Offer
  • A competitive salary of $65,000 - $80,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills and career
  • A supportive and inclusive work environment that values diversity and teamwork
  • The opportunity to make a real impact in the lives of our customers and contribute to the success of our organisation


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