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Patient Liaison Specialist
2 months ago
We are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. In this role, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds.
Key Responsibilities- Liaise closely with patients, relatives, admission office, ward staff, and health funds to obtain financial consent and relevant admission and private health insurance paperwork.
- Meet patients in the hospital to collect fees and provide exceptional customer service through building and maintaining effective relationships.
- Maintain confidentiality of patient records and ensure all contractual requirements, privacy, and ACCC/ASIC debt collection guidelines are adhered to.
- Identify patients that need to be visited and prioritize hospital and patient visits.
- Assist with the resolution of account queries for patients and health funds.
- Prior experience in a similar healthcare role (desirable but not essential).
- An understanding of private health insurance cover and associated processes.
- Excellent interpersonal and communication skills.
- Exceptional organization and time management.
- Excellent computer literacy skills with proficiency in the MS Office suite.
- Resilience in having challenging conversations and ability to empathize with vulnerable customers.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail.
AusHealth Hospitals began its journey in 1985 and has since expanded to be a trusted partner to over 50 hospital and ambulance services nationally. Our delivery model is tailored to each individual client, partnering from when a patient first presents to collecting aged debts and everything in between.
We are an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals, and healthcare services with the profits funding ground-breaking medical research.
