Patient Liaison Specialist
3 weeks ago
We are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. As a key member of our team, you will play a vital role in building and maintaining effective relationships with patients, relatives, and healthcare professionals.
Key Responsibilities- Liaise closely with patients, relatives, admission office, ward staff, and health funds to ensure seamless communication and resolution of account queries.
- Meet patients in the hospital to obtain financial consent, relevant admission, and private health insurance paperwork to collect fees.
- Provide exceptional customer service through building and maintaining effective relationships with patients and healthcare professionals.
- Maintain confidentiality of patient records and adhere to all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines.
- Prior experience in a similar healthcare role (desirable, but not essential)
- An understanding of private health insurance cover and associated processes
- Excellent interpersonal and communication skills
- Exceptional organisation and time management
- Excellent computer literacy skills with proficiency in the MS Office suite (Essential)
- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail
- Support for your success including on-the-job training.
- An attractive remuneration package
- Industry leading training and personal development
- Support to attain a certificate in Financial Services (Mercantile Agents)
- Employment Assistant Program (EAP)
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes
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Patient Liaison Specialist
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Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeJob Summary:We are seeking a highly motivated and proactive Patient Liaison Specialist to join our team at The Aushealth Hospital Research Fund Ltd. As a Patient Liaison Specialist, you will play a crucial role in managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff & health funds, and providing exceptional...
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Patient Liaison Specialist
1 month ago
Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeAbout the RoleWe are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. In this role, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds.Key ResponsibilitiesLiaise closely with patients, relatives, admission office,...
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Patient Liaison Specialist
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Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeAbout the RoleWe are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. In this role, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds.Key ResponsibilitiesLiaise closely with patients, relatives, admission office,...
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Patient Liaison Specialist
2 weeks ago
Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeJob Title: Patient LiaisonAt The Aushealth Hospital Research Fund Ltd, we are seeking a highly motivated and customer-focused individual to join our team as a Patient Liaison. This is an exciting opportunity to build a career in the healthcare industry and make a real difference in the lives of our patients.About the Role:The Patient Liaison will be...
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Patient Liaison Specialist
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Patient Liaison Specialist
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