Patient Liaison Specialist

11 hours ago


Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full time

Opportunity Summary

We are seeking a skilled Patient Liaison Specialist to join our team at The Aushealth Hospital Research Fund Ltd. As a key member of our team, you will play a vital role in building relationships with patients, relatives, and healthcare professionals to ensure seamless communication and financial management.

Key Responsibilities

  • Liaise closely with patients, relatives, admission office, ward staff, and health funds to ensure accurate and timely financial information.
  • Meet patients in the hospital to obtain financial consent, relevant admission, and private health insurance paperwork to collect fees.
  • Provide exceptional customer service through building and maintaining effective relationships.
  • Maintain confidentiality of patient records.

Requirements

  • Prior experience in a similar healthcare role (desirable, but not essential).
  • An understanding of private health insurance cover and associated processes.
  • Excellent interpersonal and communication skills.
  • Exceptional organisation and time management.
  • Excellent computer literacy skills with proficiency in the MS Office suite (Essential).
  • Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Ability to problem solve and negotiate.
  • High level of accuracy and attention to detail.

What We Offer

  • Support for your success including on-the-job training.
  • An attractive remuneration package.
  • Industry leading training and personal development.
  • Support to attain a certificate in Financial Services (Mercantile Agents).
  • Employment Assistant Program (EAP).

About Us

The Aushealth Hospital Research Fund Ltd is an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals, and healthcare services with the profits funding ground-breaking medical research.



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