Sustainability Focused Customer Service Professional
2 days ago
We are a leader in sustainable waste management solutions.
This is an exciting opportunity to contribute to making a sustainable future possible. You will manage high volumes of customer interactions across multiple channels and play a key role in our organisation's success.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.
We strive to be recognised by our customers as the most innovative and sustainable waste management company with industry leading performance. We encourage applications from diverse backgrounds.
Main Responsibilities- Manage high volumes of inbound calls, providing timely and professional assistance to customers.
- Coordinate and schedule hard waste collection bookings efficiently.
- Respond to customer enquiries received via email and our website, ensuring accurate and prompt resolutions.
- Maintain and update customer records in our system.
- Collaborate with internal teams to ensure seamless service delivery.
- Prior experience in a customer service role, preferably in a call centre environment.
- Strong communication skills, both verbal and written.
- Proficiency in using systems and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced setting.
- A proactive approach to problem-solving and a commitment to customer satisfaction.
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