Community Focused Customer Service Specialist
7 days ago
We are seeking an individual with a community-first mindset to enhance and promote our public image by delivering exceptional customer service.
This role is ideal for someone who values excellence and innovation in customer service. As a key link between our organisation and its customers, you will maintain a professional and welcoming image, promoting us as a customer-focused organisation.
The successful candidate will:
- Maintain a professional and welcoming image, promoting the organisation as a customer-focused entity.
- Respond to written, counter, and phone enquiries, providing solutions without needing to refer them to other staff members.
- Identify opportunities for continuous improvement in service delivery.
- Maintain an excellent knowledge of organisational operations and proficiently use our systems.
About You
We are looking for someone with:
- Able to gain cooperation and assistance from customers and staff members.
- Highly developed written and verbal communication skills.
- Ability to recognise and communicate opportunities for continuous improvement.
- Strong interpersonal skills to relate to people from diverse backgrounds.
Our organisation is committed to creating a safe and supportive environment for all staff and members of the public.
Becoming a part of our team means you will be working towards creating a better community for everyone. We pride ourselves on being responsive to customer needs and providing tailored solutions that meet their expectations.
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