Fitness First Career Opportunity

4 hours ago

Bayside, New York, Australia Fitness First Full time
{"title": "Member Support Consultant Role", "subtitle": "Drive Membership Growth and Deliver Exceptional Customer Service", "content": "

At Fitness First, we are seeking a highly motivated and customer-focused Member Support Consultant to join our team. As a key member of our sales and customer service team, you will play a critical role in driving membership growth and delivering exceptional customer service to our members.

As a Member Support Consultant, you will be responsible for:

  • Proactively contributing to club sales budget through sales promotions and referrals campaigns
  • Generating and converting high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieving the required number of lead contacts via telephone to maximize sales opportunities
  • Providing sales presentations and tours to prospective members
  • Creating great member journeys through positive and personalized interactions
  • Achieving successful outcomes to enquiries
  • Opening and closing the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

To be successful in this role, you will need:

  • A current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals

We offer a competitive package including base salary, super, and uncapped commission, as well as a complimentary Platinum Fitness First membership, anniversary leave days, and an additional free gym membership for friends and family as part of our "recognition for service awards". We are proud to be part of Fitness and Lifestyle Group, a globally recognized leader in the fitness sector, and offer ongoing training and support to develop your customer service, sales, and leadership skills through our Gold Certification and Emerging Leader awards.

Apply now and take the first step towards a rewarding career with Fitness First"}

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