Customer Service Specialist

1 week ago


Canberra, ACT, Australia MoleMap NZ Ltd. Full time

Company Overview

MoleMap is dedicated to empowering individuals in the fight against skin cancer, striving for a future where this disease no longer claims lives.

Our unique approach integrates comprehensive skin mapping conducted by trained Melanographers, expert evaluations of suspicious moles by Dermatologists, and timely clinical interventions by specialized GPs.

Position Summary

We are seeking two exceptional individuals to enhance our customer care team on a temporary basis. The role involves managing incoming calls from patients and making outbound calls to schedule follow-up appointments.

This is an exciting opportunity to contribute to MoleMap during a period of growth and innovation, aimed at delivering an outstanding patient experience. You will collaborate closely with our current customer service personnel who will provide guidance and support throughout your tenure.

Work Environment

The position is based in our modern office in Greenlane, requiring a commitment of 40 hours per week.

Essential Qualifications

  • Prior experience in customer service, ideally within a contact center setting.
  • Strong listening abilities and a capacity for empathy.
  • Quick thinking and proactive problem-solving skills.
  • Meticulous attention to detail.
  • Exceptional verbal communication capabilities.
  • Proficiency in computer use, particularly with the Microsoft Office suite.
  • Strong organizational and administrative skills, with the ability to juggle multiple responsibilities.

Personal Attributes

The ideal candidate will possess:

  • A positive and optimistic attitude.
  • A genuine passion for delivering superior customer service.
  • Reliability, a strong work ethic, and a commitment to teamwork.
  • A positive, open-minded, and growth-oriented approach.
  • Warmth and articulate communication, with the ability to quickly adapt based on prior experiences.

Why Choose MoleMap?

If you are interested in working for a values-driven organization that makes a significant impact on the lives of Australians and New Zealanders, consider this opportunity. We are expanding and are eager for you to grow alongside us.



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