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Software Engineer Customer Service Specialist

2 months ago

Canberra, ACT, Australia Mühlbauer GmbH & Co. KG Full time

We are seeking a skilled Software Engineer Customer Service to join our team at Mühlbauer GmbH & Co. KG in Canberra. As a key member of our team, you will be responsible for providing technical support and services to our customers.

Key Responsibilities:
  • Install and configure software solutions for new equipment
  • Analyze and resolve hardware and software malfunctions on Mühlbauer machines
  • Provide first- and second-level IT support through written communication, phone, and remote maintenance
  • Implement software updates and patches
  • Configure and test Mühlbauer software
  • Conduct customer training and testing
  • Support customers during the onboarding process
  • Administer, maintain, and optimize software systems
  • Be available for on-call duties on occasion
  • Participate in short- to mid-term service trips worldwide
  • Prepare service reports and customer documentation
Requirements:
  • Completed education in a relevant field (university, technical college, IT specialist, or equivalent)
  • Knowledge of SQL and Oracle databases
  • Practical experience with Linux
  • Basic programming skills (e.g., C++, C#, or Java)
  • Good understanding of general IT systems (MS-Office, Windows, VM)
  • Willingness to travel worldwide
  • Excellent communication skills
  • Proficient written and spoken English skills
  • Ability to work effectively in a team
  • Class 3/B driver's license
What We Offer:
  • A modern and dynamic work environment with a friendly team
  • Extensive opportunities for professional development and growth
  • Comprehensive support and resources
  • Vacation and Christmas bonuses
  • Attractive industry-oriented remuneration
  • A permanent employment contract