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Customer Support Specialist
2 months ago
**Job Summary:**
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Arc Professional Services Pty. As a key member of our ICT team, you will be responsible for providing exceptional customer support and service to our clients.
**Key Responsibilities:**
- Provide proficient and personalized ICT customer support via the efficient management and remediation of allocated service requests.
- Utilize corporate knowledge to contribute to the writing and updating of Standard Operating Procedures as required.
- Work autonomously and as part of a team to identify and participate in continual service improvement activities.
**Requirements:**
To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using ITSM applications and have a strong understanding of standard operating procedures.
**What We Offer:**
As a valued member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals, and will be provided with comprehensive training and development opportunities to help you succeed in your role.
