Customer Complaint Resolutions Specialist

6 days ago

Sydney, New South Wales, Australia beBeeComplaint Full time $98,765 - $123,456
Job Summary

The ideal candidate will be responsible for handling and resolving customer complaints within our internal dispute resolution framework. This role demands strong technical knowledge of ASIC's RG271 requirements, experience interacting with the Australian Financial Complaints Authority, and expertise in complaint data capture and reporting.

Key Responsibilities
  • Manage the end-to-end lifecycle of customer complaints, ensuring timelines and documentation standards are met.
  • Provide high-quality written responses to complainants, clearly summarising issues, findings, outcomes, and options for further escalation.
  • Escalate unresolved or complex complaints to appropriate internal teams or to AFCA as necessary.
Required Skills and Qualifications
  • Strong technical understanding of ASIC's RG271 requirements for complaint handling.
  • Comprehensive experience interacting with the Australian Financial Complaints Authority (AFCA).
  • Demonstrated expertise in ASIC complaint data capture and reporting.
Benefits

This role offers a unique opportunity to work in a dynamic environment, where you will have the chance to develop your skills and expertise in complaint handling and management.

Others

As a member of our team, you will have access to ongoing training and development opportunities, designed to support your career growth and success.

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