Customer Complaint Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeComplaint Full time $90,000 - $120,000
Job Summary

We are seeking a highly skilled Customer Complaint Resolution Specialist to join our team. This role requires expertise in managing and resolving customer complaints in a fair, diligent, and compliant manner.

Key Responsibilities
  • Manage the end-to-end lifecycle of customer complaints, ensuring timelines and documentation standards are met.
  • Provide high-quality written responses to complainants, clearly summarising issues, findings, outcomes, and options for further escalation.
  • Evaluate and address complex complaints, escalating as necessary to internal teams or external authorities.
Benefits
  • A competitive salary and bonus scheme.
  • Office gym membership.
  • Group private health insurance.
  • Opportunities for growth and professional development within the investment industry.
Requirements
  • At least 2 years of experience in complaint handling, risk management, or a related field.
  • Familiarity with regulatory requirements, including ASIC's RG271 guidelines.
  • Strong analytical and problem-solving skills, with excellent communication abilities.
About Us

We are a leading financial services provider dedicated to delivering exceptional customer experiences. Our team is passionate about making investing accessible and transparent for all Australians.

This role offers an exciting opportunity to make a real impact in shaping the future of investing in Australia. If you're ready to lead, inspire, and contribute to our success, we want to hear from you.

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