Customer Complaint Resolutions
4 days ago
This role is responsible for managing and resolving escalated customer complaints, focusing on legal matters.
Key Responsibilities- Assess and manage customer complaints involving legal escalation.
- Provide clear, legally sound recommendations for resolution.
- Communicate with customers, their representatives, and other stakeholders regarding disputed matters.
- Draft formal correspondence and submissions articulating the company's position in response to tribunal claims.
- Represent the company as an advocate in consumer tribunals.
- Completion of a Bachelor of Laws (LLB) or Juris Doctor (JD) from an accredited Australian university or equivalent.
- Interest in litigation, strong legal reasoning, advocacy skills, and ability to communicate complex issues clearly and professionally.
- Strong time management and prioritisation skills, experience managing competing priorities in collaboration with internal and external stakeholders.
We strive to create an inclusive workplace with meaningful experiences, encouraging innovation and growth. Our benefits package includes:
- Exposure to all facets of the business, products, and future business.
- Personalised learning system and clear strategy for staff development.
- Paid parental leave, celebration leave, volunteer opportunities, and more.
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