Complaints Resolution Specialist

23 hours ago

Sydney, New South Wales, Australia beBeeCompliance Full time $90,000 - $120,000

About this role

We are seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our internal dispute resolution process, you will be responsible for managing and resolving customer complaints in a fair and timely manner.

This is an exciting opportunity to work in a fast-paced environment and make a real impact on our customers' experiences. If you have a strong technical understanding of regulatory requirements, excellent communication skills, and a passion for delivering exceptional results, we want to hear from you.

Main responsibilities:

  • IDR complaint handling: Manage the end-to-end lifecycle of customer complaints, ensuring compliance with relevant regulations and company policies.
  • RG271 compliance: Ensure strict adherence to ASIC's Regulatory Guide 271 (RG271), particularly regarding complaint timeframes, customer communication, and record-keeping requirements.
  • AFCA process management: Act as a liaison with AFCA, preparing detailed responses to investigations and queries, and managing escalations as needed.

Requirements:

  • Minimum 2 years' experience in complaints handling, risk & compliance, or similar role (preferably in financial services or fintech).
  • Strong technical understanding of ASIC RG271 and the Australian complaints landscape.
  • Excellent verbal and written communication skills, with the ability to explain complex issues clearly and professionally.
  • Proven expertise in managing AFCA escalations and processes, including drafting submissions and coordinating evidence.
  • Practical experience with ASIC complaint data reporting, including data accuracy, process compliance, and trend analysis.
  • Strong analytical and problem-solving abilities, with high attention to detail.
  • Ability to manage multiple priorities and resolve sensitive matters in a fast-paced environment.

What we offer:

  • Competitive salary and bonus scheme.
  • Opportunities for growth and development in a dynamic industry.
  • A collaborative and supportive work environment.

  • Complaint Resolution Expert

    11 hours ago

    Sydney, New South Wales, Australia beBeeDispute Full time $90,000 - $120,000

    Job OverviewWe're seeking an experienced Dispute Resolution Specialist to join our centre of excellence for complaint resolution. As a key member of our team, you'll be responsible for delivering fair and timely outcomes for complainants, adhering to regulatory guidelines.The ideal candidate will have 3+ years of experience in the financial services dispute...

  • Complaints Resolution Specialist

    3 days ago

    Sydney, New South Wales, Australia Moomoo Anz Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Moomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians.Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling...

  • Complaints Resolution Specialist

    5 hours ago

    Sydney, New South Wales, Australia Moomoo Full time

    About Moomoo AU Moomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians.Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling practices.Role Overview As a Complaints Specialist, your primary responsibility will be to...

  • Complaints Resolution Specialist

    5 hours ago

    Sydney, New South Wales, Australia moomoo Full time $90,000 - $120,000 per year

    About Moomoo AUMoomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling practices. Role OverviewAs a Complaints Specialist, your primary responsibility will be to...

  • Complaints Resolution Specialist

    4 days ago

    Sydney, New South Wales, Australia Moomoo ANZ Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Moomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling...

  • Pacific Customer Complaints Resolution Lead

    9 hours ago

    Sydney, New South Wales, Australia beBeeComplaints Full time $120,000 - $140,000

    Job TitleWe are seeking a highly skilled professional to lead our customer complaints resolution program across the Pacific region.About This RoleThis is an exciting opportunity for a seasoned Dispute Resolution Specialist to join our team and contribute to delivering exceptional service to our customers.In this challenging yet rewarding role, you will...

  • Proactive Complaint Resolution Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeComplaint Full time $72,880 - $108,720

    Senior Complaints AdvisorThis is a critical role where you will lead and strengthen the implementation of complaint resolution processes across the organisation.You will assess, triage, monitor, maintain and review complaint events and data to proactively support staff via coaching and mentoring to achieve successful outcomes.This position requires expertise...

  • Complaints and Customer Resolution Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Chubb Full time

    Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...

  • Customer Complaint Resolution Specialist

    24 hours ago

    Sydney, New South Wales, Australia beBeeDispute Full time $100,000 - $150,000

    Job DescriptionAs a key member of our team, you will play a crucial role in managing and resolving escalated customer complaints, with a focus on matters arising under the Australian Consumer Law (ACL). This includes preparing formal submissions, gathering evidence, and representing the company at consumer tribunal proceedings across various...

  • Complaints Resolution Expert

    20 hours ago

    Sydney, New South Wales, Australia beBeeComplaints Full time $65,000

    Job DescriptionWe are seeking a highly skilled Complaints Specialist to join our team. The successful candidate will be responsible for managing and resolving customer complaints in a timely and professional manner.The Complaints Specialist will work closely with internal teams to ensure that all complaints are handled fairly, efficiently, and in accordance...