Customer Experience Associate

3 weeks ago


Spring Mountain, Australia Probe CX Full time
About Probe CX

We're a team of passionate professionals driven by curiosity and a purpose to deliver exceptional results. With clients across the Pacific, Asia, and North America, we thrive in an environment that encourages innovative thinking and collaboration.

Role Overview

This is an excellent opportunity for positive individuals with strong communication and customer service skills to join our fast-paced contact centre in Springfield. As a Customer Service Specialist, you will play a vital role in interpreting customer needs and providing suitable solutions.

Key Responsibilities:
  • Deliver exceptional customer experiences through proactive and empathetic communication.
  • Resolve customer inquiries and concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to achieve business objectives and drive results.
What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly rate with incentives.
  • A comprehensive training program with ongoing development opportunities.
  • A flexible work schedule with rotating shifts between 8am-8pm (Monday-Friday) and occasional weekend hours.
  • Penalty rates for weekend and evening work.
  • A hybrid work arrangement allowing for a mix of onsite and remote work.
  • Mentorship and coaching from experienced team members.
  • A diverse and inclusive work environment that celebrates individual differences.
Benefits and Perks

We believe in recognizing and rewarding our employees' hard work and dedication. Enjoy:

  • A monthly reward and recognition program.
  • Celebrations and themed days to foster team spirit.
  • Access to a 24/7 employee health and wellness platform.
  • An Employee Referral Program and Tenure Recognition Program.
Eligibility Criteria

To be eligible for this role, you must:

  • Hold current Australian Citizenship.
  • Be willing and eligible to obtain a security clearance to the required level.
  • Have lived in Australia for the last 5 consecutive years.


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