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Customer Service Representative

2 months ago

Spring Mountain, Australia Probe CX Full time

Job Overview

We are currently seeking a skilled and dedicated Customer Service Representative to join our team at Probe CX.

The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and exceeding client expectations.

This is an exciting opportunity for individuals who enjoy working in a fast-paced contact centre environment and are passionate about delivering outstanding results.

Salary & Benefits

The salary for this role is estimated to be around $55,000 - $65,000 per annum, depending on experience.

In addition to the attractive salary, we offer a range of benefits including:

  • Permanent full-time or part-time roles with multiple start dates available
  • Hourly rate and incentives
  • Comprehensive training program with ongoing development opportunities
  • Hybrid work arrangement once settled into the role
  • Monthly reward and recognition programs
  • Access to employee health and wellness platform
  • Employee referral and tenure recognition programs

About Us

At Probe CX, we are driven by passion, powered by innovation, and committed to excellence. Our team is made up of talented and dedicated professionals who share a common goal of delivering exceptional customer experiences.

Our culture is built on values of fun, respect, integrity, innovation, and transparency, making us a great place to work and grow.

What We're Looking For

We are looking for individuals who are positive, enthusiastic, and eager to learn. The ideal candidate will have strong communication and customer service skills, as well as the ability to interpret customer needs and provide suitable solutions.

About the Role

This role involves working in a contact centre environment, handling customer inquiries via phone, email, or chat. The successful candidate will be responsible for:

  • Providing exceptional customer service and resolving customer inquiries
  • Exceeding client expectations and achieving performance targets
  • Working collaboratively with the team to achieve common goals
  • Participating in training and development programs to enhance skills and knowledge

Requirements

To be eligible for this role, you must:

  • Hold current Australian citizenship
  • Be willing and eligible to obtain a security clearance (at no cost to you)
  • Have lived in Australia for the last 5 consecutive years (a 5-year footprint)

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application today.