Customer Service Representative

3 weeks ago


Spring Mountain, Australia Probe CX Full time

Company Overview

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At Probe CX, we're driven by passion and a commitment to excellence. We partner with innovative clients across the Pacific, Asia, and North America, fostering growth and success.

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About the Role

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This is an excellent opportunity to join our dynamic team as a Customer Service Specialist in our Springfield contact centre. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and driving business outcomes.

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What You'll Do

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  • Provide top-notch customer service and support via phone, email, or chat">
  • Respond to customer inquiries, resolve issues, and escalate complex cases when necessary">
  • Collaborate with internal stakeholders to ensure seamless issue resolution and customer satisfaction">
  • Stay up-to-date on product knowledge, processes, and procedures to provide accurate information to customers">
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Salary and Benefits

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We offer a competitive hourly rate and incentives for meeting performance targets. In addition to your salary, you can expect:

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  • A comprehensive paid training program to help you develop the skills and expertise needed to excel in your role">
  • Ongoing development opportunities to enhance your career prospects">
  • Access to a 24/7 employee health, wellness, and safety platform">
  • A diverse and supportive work environment where everyone is welcome and valued">
  • Opportunities for professional growth and advancement within the company">
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Requirements

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To be successful in this role, you will need:

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  • A positive attitude and eagerness to learn and grow with the company">
  • Strong communication and customer service skills, with the ability to build rapport with customers and colleagues alike">
  • The capacity to interpret customer needs and provide suitable solutions">
  • A high school diploma or equivalent, with relevant experience in customer service or a related field">
  • Australian citizenship, willingness to obtain a security clearance, and a 5-year footprint in Australia">
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Why Join Us?

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At Probe CX, we pride ourselves on creating a culture built on fun, respect, integrity, innovation, and transparency. Our team members love working here because of the flexibility, convenience of location, and opportunities for growth and development.

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Ready to take the next step in your career? Apply today and become part of our dynamic team



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