Customer Service Representative
3 weeks ago
Company Overview
">At Probe CX, we're driven by passion and a commitment to excellence. We partner with innovative clients across the Pacific, Asia, and North America, fostering growth and success.
">About the Role
">This is an excellent opportunity to join our dynamic team as a Customer Service Specialist in our Springfield contact centre. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and driving business outcomes.
">What You'll Do
">- ">
- Provide top-notch customer service and support via phone, email, or chat">
- Respond to customer inquiries, resolve issues, and escalate complex cases when necessary">
- Collaborate with internal stakeholders to ensure seamless issue resolution and customer satisfaction">
- Stay up-to-date on product knowledge, processes, and procedures to provide accurate information to customers">
Salary and Benefits
">We offer a competitive hourly rate and incentives for meeting performance targets. In addition to your salary, you can expect:
">- ">
- A comprehensive paid training program to help you develop the skills and expertise needed to excel in your role">
- Ongoing development opportunities to enhance your career prospects">
- Access to a 24/7 employee health, wellness, and safety platform">
- A diverse and supportive work environment where everyone is welcome and valued">
- Opportunities for professional growth and advancement within the company">
Requirements
">To be successful in this role, you will need:
">- ">
- A positive attitude and eagerness to learn and grow with the company">
- Strong communication and customer service skills, with the ability to build rapport with customers and colleagues alike">
- The capacity to interpret customer needs and provide suitable solutions">
- A high school diploma or equivalent, with relevant experience in customer service or a related field">
- Australian citizenship, willingness to obtain a security clearance, and a 5-year footprint in Australia">
Why Join Us?
">At Probe CX, we pride ourselves on creating a culture built on fun, respect, integrity, innovation, and transparency. Our team members love working here because of the flexibility, convenience of location, and opportunities for growth and development.
">Ready to take the next step in your career? Apply today and become part of our dynamic team
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