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Customer Solutions Expert

1 month ago

Spring Mountain, Australia Probe CX Full time
Job Title:

Customer Solutions Expert

About the Role:

We are seeking a highly skilled Customer Solutions Expert to join our team at Probe CX. As a key member of our client-facing team, you will be responsible for handling inbound and outbound contacts in line with client and company requirements to meet Key Performance Indicators (KPIs) and targets.

Key Responsibilities:
  • Provide exceptional customer service to our clients' customers while meeting required standards of quality and adhering to schedules to achieve required targets.
  • Handle inbound and outbound contacts via phone, email, or other communication channels.
About You:

To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team. You should also be proficient in using various software applications and technologies to support your work.

Benefits:
  • Casual role with varied start dates.
  • Hourly rate with potential to earn incentives.
  • Must be able to work between the hours of 10am and 8pm. Shift preferences may be accommodated and Monday availability is a must (Weekend hours may be required as per client needs).
  • Need to be available to attend the paid Full Time training for 4 weeks.
  • Fixed term contract until end of Nov (with view to extend).
  • Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements).
  • Monthly reward & recognition programs and celebrations with fun themed days.
  • Access to a 24/7 employee health, wellness & safety platform.
  • Employee Referral Program.
  • Great office located in the heart of Springfield, close to transportation, shopping, and the lagoon on our doorstep.
Requirements:
  • Hold current Australian Citizenship,
  • Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you),
  • Have lived in Australia for the last 5 consecutive years (a 5-year footprint).
Estimated Salary:

$60,000 - $80,000 per annum, depending on experience.

Location:

Springfield, Australia.