Claims Manager
1 week ago
About Ignite Recruitment
We're passionate about helping clients find their perfect match. With a strong focus on customer service, we strive to deliver exceptional results.
Salary: $60,000 - $80,000 per year
Job Description:
Key Responsibilities- Deliver high-quality customer service and maintain exceptional internal and external stakeholder relationships
- Maintain key performance indicators (KPIs) throughout the account management process
- Ensure all inbound and outbound leads are actioned within set KPIs
- Maintain lead conversion rates within set KPI's
- Coordinate replacement vehicle bookings, focusing on attention to detail, file integrity, and compliance
- Liaise with other departments to coordinate deliveries and deliver the best possible service for customers
- Call centre or claims experience
- Excellent interpersonal, customer care, and communication skills
- Self-motivated and a great team player
- Attention to detail, file integrity, and compliance
- Excellent computing and literacy skills
- Ability to listen with understanding and empathy and identify useful information for claims assessment
- Proven ability to work under pressure and multi-task effectively in an evolving environment
- Experience working in a fast-paced environment
- Experience in upselling and/or cross selling
- Full Australian working rights
Nearby parking available and a short walk from public transport hubs.
This position is full-time, on-site only.
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