Claims Manager

1 week ago


Sydney, New South Wales, Australia Ignite Recruitment Full time
Claims Coordinator Job Description

About Ignite Recruitment

We're passionate about helping clients find their perfect match. With a strong focus on customer service, we strive to deliver exceptional results.

Salary: $60,000 - $80,000 per year

Job Description:

Key Responsibilities
  • Deliver high-quality customer service and maintain exceptional internal and external stakeholder relationships
  • Maintain key performance indicators (KPIs) throughout the account management process
  • Ensure all inbound and outbound leads are actioned within set KPIs
  • Maintain lead conversion rates within set KPI's
  • Coordinate replacement vehicle bookings, focusing on attention to detail, file integrity, and compliance
  • Liaise with other departments to coordinate deliveries and deliver the best possible service for customers
Requirements
  • Call centre or claims experience
  • Excellent interpersonal, customer care, and communication skills
  • Self-motivated and a great team player
  • Attention to detail, file integrity, and compliance
  • Excellent computing and literacy skills
  • Ability to listen with understanding and empathy and identify useful information for claims assessment
  • Proven ability to work under pressure and multi-task effectively in an evolving environment
  • Experience working in a fast-paced environment
  • Experience in upselling and/or cross selling
  • Full Australian working rights
Benefits

Nearby parking available and a short walk from public transport hubs.

This position is full-time, on-site only.


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