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Claims and Portfolio Manager
1 month ago
Ignite is a dynamic company dedicated to delivering exceptional customer service. We pride ourselves on our passion for guiding customers through the claims process.
Job Description: Claims and Portfolio Manager
This role involves delivering high-quality customer service, managing a portfolio of claims at various complexity levels, investigating claims, providing accurate assessments and strategies, processing administrative tasks, maintaining excellent internal and external stakeholder relationships, and meeting KPIs throughout the account management process.
Salary: $60,000 - $80,000 per year, depending on experience.
Required Skills and Qualifications:
Call centre or claims experience is highly desirable. You will need excellent interpersonal, customer care, and communication skills, as well as self-motivation and the ability to work effectively in a team. Attention to detail, file integrity, and compliance are essential, along with excellent computing and literacy skills. You must also be able to listen with understanding and empathy and identify useful information for claims assessment. Proven ability to work under pressure and multi-task effectively in an evolving environment is necessary, as is experience working in a fast-paced environment.
Benefits: As a Claims and Portfolio Manager at Ignite, you can expect a competitive salary, opportunities for growth and development, and a collaborative and supportive work environment.
