Warranty Claim Manager

10 hours ago

Sydney, New South Wales, Australia IIQAF Full time
Job Description

We are seeking a highly skilled Warranty Claim Manager to join our team at IIQAF. As a key member of our organization, you will be responsible for overseeing and managing warranty claims in an efficient and timely manner.

Key Responsibilities:
  • Review and validate warranty claims submitted by customers to ensure accuracy and compliance with company policies.
  • Coordinate with suppliers and vendors to gather necessary information for claims processing, ensuring seamless communication and resolution.
  • Investigate and resolve any discrepancies or issues related to warranty claims, utilizing strong analytical and problem-solving skills.
  • Maintain and update warranty claim records in our database, ensuring data integrity and ease of access.
  • Collaborate with various departments to identify and implement improvements in the warranty claims process, driving efficiency and customer satisfaction.
  • Conduct regular audits to ensure compliance with warranty policies and procedures, upholding high standards of quality.
  • Provide timely and accurate reports on warranty claim trends and performance metrics, informing strategic decision-making.
Requirements:
  • Bachelor's degree in business administration or a related field, with a strong foundation in warranty management principles.
  • Proven experience in warranty management or a similar role, demonstrating expertise and a track record of success.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
  • Strong attention to detail and accuracy, ensuring meticulous review and validation of warranty claims.
  • Effective communication and interpersonal skills, facilitating seamless collaboration with internal stakeholders and external partners.
  • Ability to work independently and in a team environment, leveraging teamwork and partnerships to drive results.
  • Proficient in Microsoft Office Suite and other relevant software applications, with a willingness to learn and adapt to new technologies.
  • Knowledge of warranty laws and regulations is preferred, as well as strong problem-solving and analytical abilities.
  • Ability to multitask and prioritize competing deadlines, ensuring timely completion of tasks and delivery of results.
  • Knowledge of customer service principles and best practices, with a focus on delivering exceptional customer experiences.
Compensation and Benefits:

The estimated annual salary for this role is $85,000 - $110,000, depending on experience and qualifications. Our comprehensive benefits package includes health insurance, retirement savings plan, paid time off, and professional development opportunities.

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