Claims Management Professional
3 weeks ago
Claims Manager Role at Suncorp Group
We're seeking a skilled Claims Manager to join our team at Suncorp Group, a leading insurance provider in Australia. As a Claims Manager, you will be responsible for overseeing a diverse portfolio of claims, ensuring customers are informed and supported throughout the process.
Your Key Responsibilities:
- Claims Management: Efficiently manage multiple claims, ensuring timely resolutions and customer satisfaction.
- Claims Assessment: Thoroughly review and assess claims, making informed decisions to facilitate settlements.
- Stakeholder Relationships: Build and maintain positive relationships with internal and external stakeholders, ensuring seamless claims experiences.
- Customer Communication: Engage with customers compassionately, explaining the claims process and providing continuous support.
What We're Looking For:
- Empathy and Compassion: The ability to connect with and understand customers' needs.
- Integrity and Commitment: A strong sense of ethics and dedication to exceeding customer expectations.
- Effective Communication: Top-notch verbal communication skills, allowing you to build rapport and address complex issues.
- Tech Savvy: Proficiency in computer skills, including professional email etiquette and data accuracy.
- Time Management and Attention to Detail: Excellence in managing time and paying attention to the finer points of work.
- Adaptability: The ability to thrive in an ever-changing environment and respond to evolving circumstances.
- Resilience: The ability to stay positive and composed in challenging situations.
Why Join Suncorp Group?
Suncorp Group offers a range of benefits, including salary, employee discounts, study support, parental leave, and wellness initiatives. Our culture is built on delivering exceptional experiences, being customer-obsessed, innovative, and performance-driven. We value diversity and welcome applications from candidates who share our purpose and values.
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