Site Operations Director

3 days ago

Brisbane, Queensland, Australia beBeeProductivity Full time $150,000 - $200,000
Job Description

The role of the Site Manager is to be the Primary Contact at their assigned site for all MineStar productivity and safety activities. This key leadership position partners with dealers and customers to ensure optimal product performance which supports high operational output for customers.

Key Responsibilities:
  • Leading a team of highly skilled site-based employees.
  • Maintaining key site performance metrics including MineStar technology availability, production metrics, operating cost per tonne, MineStar fleet productivity and safety.
  • Partnering with the MineStar for Underground Product Support team to report any suspected product defects, collect MineStar troubleshooting data, and define interim corrective actions.
  • Developing correct new products and services to meet customer current and future needs at job sites.
  • Developing, prioritizing, and implementing strategies to address customer needs as well as ensuring dealer servicing and support practices align with recovery strategy.
  • Advising on strategic direction for proper equipment selection, product problem management, and equipment management activities.
Requirements:
  • University degree in Mining Engineering or related field.
  • Experience with CAT MineStar Technology an advantage.
  • Relevant experience in technology or mining fields.
  • Customer Focus skills: Knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Consulting skills: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
  • Effective Communication skills: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through application of appropriate methods.
  • Problem Solving skills: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Relationship Management skills: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Why Choose This Role?

This Site Manager role offers a unique opportunity to lead a team of skilled professionals and make a significant impact on the success of our customers. If you are a motivated and results-driven individual with a passion for technology and customer service, this could be the perfect opportunity for you.

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