Customer Service Representative

4 weeks ago


Cairns North, Queensland, Australia Belgravia Leisure Full time

About the Role

At Belgravia Leisure, our Customer Service Officer plays a vital role in delivering exceptional experiences to our members and customers. As a key member of our team, you will be responsible for providing top-notch service, ensuring our customers receive the best possible experience.

Key Responsibilities

  • Provide exceptional customer service, both in person and over the phone, to meet and exceed customer expectations.
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems to ensure accurate transactions.
  • Offer membership information and sales support to customers, promoting our services and programs.
  • Develop and maintain strong relationships with customers, promoting a positive and welcoming environment.
  • Exercise excellent public relations at all times, representing Belgravia Leisure in a professional manner.
  • Contribute to the opening and closing of the centre, adhering to security and safety procedures.

Requirements

  • Positive, friendly, and energetic work style.
  • Computer literacy and familiarity with software packages and point of sale systems.
  • Desirable experience in the leisure industry.
  • Current First Aid Certificate (Workplace Level 2), CPR Certificate, and Blue Card.

While previous experience is desirable, we encourage candidates with a friendly attitude and customer service mindset to apply.



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