Reservations Sales Representative
1 day ago
We are seeking a highly skilled and motivated Reservations Sales Agent to join our team at AccorHotel.
Key Responsibilities:- Handle all incoming reservations enquiries in a timely and efficient manner, focusing on up-selling and maximizing revenue opportunities.
- Provide exceptional customer service to external and internal guests, ensuring a positive experience at all times.
- Act as an AccorHotel ambassador, promoting the company's image and reputation internally and externally.
- Lead by example in attending to guest requests, demonstrating efficiency and a commitment to customer satisfaction.
- Ensure accurate recording of guest interactions, guaranteeing memorable experiences and stays.
- Display a proactive attitude in turning potential issues into opportunities.
- Experience in a similar reservations environment or customer service role, preferably in a hotel setting.
- Proven ability to deliver excellent customer service, including upselling and time management skills.
- IT proficiency and previous experience with hotel systems (Opera) are advantageous.
- Flexibility to work various shifts, including weekends and public holidays as required.
- Working rights in Australia to fulfill a permanent part-time role.
- Work in a stunning location with iconic views.
- Access to a staff canteen with food and drinks.
- Discounts on stays and dining across AccorHotel properties.
- Dry-cleaning services to enhance work-life balance.
- AccorGroup Benefits Your Way, including an Employee Assistant Program and more.
To apply, please follow the link below or send your resume to the specified contact.
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Reservations Sales Representative
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Manly Vale, Australia Accor Full time{"Job Title": "Reservations Sales Agent", "Job Description": "Role OverviewAs a Reservations Sales Agent with Accor, you will be the first point of contact for guests and internal stakeholders, providing exceptional customer service and ensuring seamless reservations experiences.Key ResponsibilitiesHandle all incoming reservations enquiries in a timely and...
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