Customer Service Consultant

4 weeks ago

Dandenong, Victoria, Australia Dulux Group Full time
About the Role

We are seeking a skilled Customer Care Consultant to provide expert advice on product specifications, warranties, and colours for Dulux/DGL Powder & Industrial Coatings on various projects. Reporting to the Customer Care Team Leader, you will join a dedicated team of Customer Care Consultants and Assistants, working collaboratively to deliver crucial advice when our customers need it most.

Key Responsibilities
  • Address customer inquiries via inbound and outbound calls, emails, and LiveChat, providing expert advice on products, specifications, warranties, and colours
  • Identify and qualify specification opportunities, generate spec requests, follow up on inquiries, and provide detailed information for the Specification Consultant
  • Troubleshoot and resolve customer issues using available knowledge and resources
  • Escalate complex cases to the appropriate teams as needed
  • Ensure customer satisfaction through follow-ups, participate in training, and contribute to process improvements

What We Offer
  • Opportunities to work flexibly at all stages of your career
  • Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
  • Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
  • Give back to the communities in which we live and work, with our "Community Action Day" and other programs
  • Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
  • 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us
  • Feel truly valued through our employee recognition programs
  • Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Requirements
  • Demonstrated ability to build strong relationships with both internal and external stakeholders
  • Proven experience in customer service, ideally within a technical sales role and B2B environment
  • Skilled in navigating various software platforms, including LiveChat or similar tools
  • Excellent written and verbal communication abilities
  • Strong multitasking skills, with the initiative to consistently exceed customer expectations

Why DuluxGroup?

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions. If you're ready to join a compassionate and collaborative workplace, your opportunity starts here. Realising your full potential starts here. At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it. You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

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