Customer Service Expert for Telco Industry

2 weeks ago

Dandenong, Victoria, Australia Aussie Broadband Full time
Unlock Your Potential in the Telco Industry

This is a unique chance to take your career to new heights in the Telco sector. As part of our team, you'll be a key problem solver for our residential customers, backed by comprehensive training that sets you up for success and long-term growth.

In this call-centre role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults. You'll be supported by a team that values inclusivity and diversity, allowing you to bring your whole self to work and better represent our customers and the communities we serve.

Why work for Aussie Broadband?

As a proud Equal Opportunity Employer, we celebrate difference and demonstrate our value of 'Be good to people' in everything we do. We're growing fast and expanding across Australia, with a culture that lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

We're also proud to be a B Corp Certified company, maintaining the highest standards for social and environmental performance, transparency, and accountability.

The benefits

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
  • Celebrating you With monthly rewards and recognition
  • Internal training and resources for you to continue to learn, grow and achieve your career goals
  • Yearly allowance for amazing Aussie merch
  • Fitness Passport for access to multiple gyms and pools across Australia

Working in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.

We require all candidates to commit to working 37.5 hours per week (full time hours).

Key Requirements and Responsibilities
  • Familiarity with the telco industry is preferred but not essential
  • Background or strong interest in the world of IT and tech
  • Background in accounts or customer service
  • Moderate computer skills and basic data entry
  • Effective communication, consultation, and empathy

How will you support our 'Why?'

  • Meet our customer service standards and targets
  • Address technical and account assistance requests via various channels
  • Meet customer service standards and call handling targets
  • Attempt to diagnose and resolve non-service related cases
  • Handle conflict resolution and escalate complaints when necessary
  • Follow standard help desk and account procedures, and privacy laws

Apply for this career opportunity today and take the first step towards a fulfilling career in the telco industry.

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