Claims Support Officer

1 month ago

Brisbane, Queensland, Australia Suncorp Group Full time
Job Title: Claims Support Officer

We are seeking a highly skilled and detail-oriented Claims Support Officer to join our team. As a Claims Support Officer, you will play a critical role in providing support to our Personal Injury Claims teams by executing business support and customer service functions.

Key Responsibilities:
  • Lodge Personal Injury claims and investigate, gather, and follow-up additional information to complete the lodgement process.
  • Validate claim details for lodgement and refer to business partners.
  • Manage complex escalations from business partners and Insurance phone queues.
  • Prepare, proof, and despatch outbound correspondence in support of claim lodgement and claim management.
  • Manage the request, receipt, and dispatch of claim information such as medical records.
  • Schedule independent medical examinations and other medical appointments and prepare and dispatch required documentation.
  • Undertake review and audit tasks as directed and perform general business support tasks as directed by leader.
  • Maintain your own Enlighten data.
Requirements:
  • Attention to detail and ability to accurately check and process tasks.
  • Change management skills and ability to recognise, understand, and support the need for change.
  • Excellent communication skills and ability to convey and explain information, both oral and written.
  • Proficient keyboard skills and knowledge in Microsoft Office applications.
  • Customer service skills and commitment to increasing customer experience and delivering high-quality solutions within required timeframes.
  • Decisiveness and ability to make effective decisions in a timely manner.
  • Planning and organisation skills and ability to establish a process to complete tasks and allocate appropriate resources.
  • Problem-solving skills and ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options, or alternatives.
What We Offer:
  • Competitive remuneration package.
  • Work from home option with our hybrid working model.
  • Employee discounts and rewards, including exclusive offers on major retailers and Suncorp brands.
  • Study support and parental leave benefits.
  • Wellness initiatives, including discounts on health insurance and gym membership plans.

We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

  • Claims Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Support OfficerWe are seeking a highly skilled and detail-oriented Claims Support Officer to join our Personal Injury Claims team. As a Claims Support Officer, you will play a critical role in providing exceptional customer service and supporting the team in the execution of business support and customer service functions.Key...

  • Claims Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Support OfficerWe are seeking a highly skilled and detail-oriented Claims Support Officer to join our team. As a Claims Support Officer, you will play a critical role in providing support to our Personal Injury Claims teams by executing business support and customer service functions.Key Responsibilities:Lodge Personal Injury claims and...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Support OfficerWe are seeking a highly skilled and motivated Claims Support Officer to join our team. As a Claims Support Officer, you will play a critical role in providing support to our Personal Injury Claims teams, ensuring the smooth execution of business support and customer service functions.Key Responsibilities:Lodge Personal Injury...

  • Claims Support Officer

    2 months ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Support OfficerWe are seeking a highly skilled and motivated Claims Support Officer to join our team. As a Claims Support Officer, you will play a critical role in providing support to our Personal Injury Claims teams, ensuring the smooth execution of business support and customer service functions.Key Responsibilities:Lodge Personal Injury...

  • Claims Support Officer

    1 month ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Support OfficerWe are seeking a highly skilled and detail-oriented Claims Support Officer to join our team. As a Claims Support Officer, you will play a critical role in providing support to our Personal Injury Claims teams, ensuring the smooth execution of business support and customer service functions.Key Responsibilities:Lodge Personal...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Support OfficerWe are seeking a highly skilled and detail-oriented Claims Support Officer to join our team. As a Claims Support Officer, you will play a critical role in providing support to our Personal Injury Claims teams by executing business support and customer service functions.Key Responsibilities:Lodge Personal Injury claims and...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Claims Support OfficerWe are seeking a highly skilled and motivated Claims Support Officer to join our team in Brisbane. As a Claims Support Officer, you will play a critical role in providing support to our Personal Injury Claims teams, ensuring the smooth execution of business support and customer service functions.Key Responsibilities:Lodge...

  • Claims Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Zurich Insurance Company Full time

    {"title": "Claims Support Officer", "description": "\u003Cp\u003E\u003Cb\u003E A new adventure awaits...\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E Are you looking for a career that offers a great work-life balance, opportunities for growth and development, and a chance to make a positive impact?\u003C/p\u003E\u003Cp\u003E At Zurich, we're committed to...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Zurich Insurance Company Full time

    A Brighter Future AwaitsZurich is on a journey towards a sustainable future, and we're looking for a Claims Support Officer to join our Motor Claims team.In this role, you'll support the Claims team to deliver exceptional service to our customers through the claims assessing process.Your responsibilities will include liaising with internal and external...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    We are seeking a Claims Support Officer to provide business support and customer service functions to the Personal Injury Claims teams.This is a 12-month contract opportunity that will be full-time, based in Brisbane CBD.Key Responsibilities:Lodge Personal Injury claims and investigate, gather, and follow-up additional information to complete the...

  • Claims Officer

    1 month ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    {"title": "Claims Officer", "description": "Job SummaryWe are seeking a skilled Claims Officer to join our team at Suncorp Group. As a Claims Officer, you will be responsible for managing a portfolio of diverse personal injury claims in accordance with policies and procedures, ensuring the most cost-effective and timely outcomes are achieved.Key...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Zurich Insurance Company Full time

    A new opportunity awaits...At Zurich, we're committed to creating a brighter future for our customers, our people, and the planet. As a Claims Support Officer, you'll play a vital role in delivering exceptional service to our customers through the claims assessing process.Your responsibilities will include liaising with internal and external stakeholders,...

  • Claims Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    We are seeking a Claims Support Officer to provide business support and customer service functions to the Personal Injury Claims teams.This is a 12-month contract opportunity that will be full-time, based in Brisbane CBD.Key Responsibilities:Lodge Personal Injury claims and investigate, gather, and follow-up additional information to complete the...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Gallagher Full time

    About the RoleGallagher Bassett is seeking a Claims Support Officer to join our growing team in Brisbane. As a Claims Support Officer, you will provide administrative support to our Claims Operations team, ensuring the smooth processing of claims and exceptional service to our clients.Key ResponsibilitiesProvide administrative support to the Claims...

  • Senior Claims Officer

    1 month ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Senior Claims OfficerWe are seeking a highly experienced Senior Claims Officer to join our team at Suncorp Group. As a Senior Claims Officer, you will play a key role in managing a diverse portfolio of Professional and Financial Lines claims, providing technical claims advice, and mentoring claims officers to deliver excellent commercial...

  • Senior Claims Officer

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Senior Claims OfficerWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Suncorp Group.About the RoleThis is a challenging and rewarding role that requires a strong understanding of Professional and Financial Lines claims. As a Senior Claims Officer, you will be responsible for managing a diverse portfolio of...

  • Claims Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Gallagher Full time

    About the RoleWe are seeking a highly organized and detail-oriented Claims Support Officer to join our growing team at Gallagher Bassett. As a Claims Support Officer, you will provide administrative support to our Claims Operations team, ensuring the smooth processing of claims and excellent customer service.Key ResponsibilitiesProvide administrative support...

  • Senior Claims Officer

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    {"title": "Senior Claims Officer Role", "description": "Job SummaryWe are seeking a highly skilled Senior Claims Officer to join our team at Suncorp Group. As a Senior Claims Officer, you will be responsible for managing a portfolio of Property Liability claims, ensuring timely and cost-effective outcomes. You will provide technical assistance and advice to...

  • Claims Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Gallagher Full time

    About the RoleAs a Claims Support Officer, you will provide administrative support to our Claims Operations team, ensuring the smooth processing of claims and excellent service to our clients. Your key responsibilities will include registering new claims, processing expenses and entitlements, and lodging and referring incoming correspondence. You will also...

  • Senior Claims Officer

    4 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    {"title": "Senior Claims Officer Role", "description": "Job SummaryWe are seeking a highly skilled Senior Claims Officer to join our team at Suncorp Group. As a Senior Claims Officer, you will be responsible for managing a portfolio of Property Liability claims, ensuring timely and cost-effective outcomes. You will provide technical assistance, advice, and...